Reporting a Computer Security Incident

  • What is a Security Incident?

    A security incident is any attempted or actual unauthorized access, use, disclosure, modification, or destruction of information. This includes interference with information technology operation and violation of district policy, laws or regulations.

    Examples of security incidents include:

    • Computer system breach
    • Unauthorized access to, or use of, systems, software, or data
    • Unauthorized changes to systems, software, or data
    • Loss or theft of equipment storing institutional data
    • Denial of service attack
    • Interference with the intended use of IT resources
    • Compromised user accounts

    It is important that actual or suspected security incidents are reported as early as possible so that the district can limit the damage and cost of recovery. Include specific details regarding the system breach, vulnerability, or compromise of your computer and we will respond with a plan for further containment and mitigation.

    How to report a security incident

    Form: Online Google Form
    Email: abuse@smcisd.net
    Phone:  (512) 393-6966 (Technology Department Help Desk)

    Information to include in the report:

    • Your name
    • Campus or Department
    • Email address
    • Telephone number
    • Description of the information security problem
    • Date and time the problem was first noticed (if possible)
    • Any other known resources affected

    What should I do if I suspect a serious Security Incident?

    A security incident is considered serious if the department or campus is impacted by one or more of the following:

    • potential unauthorized disclosure of sensitive information
    • serious legal consequences
    • severe disruption to critical services
    • active threats
    • is widespread
    • is likely to raise public interest

    Sensitive information includes personally identifiable information that is protected by laws and regulations, such as:

    • Student records
    • Social security number
    • Driver's license number
    • Protected health information (PHI)

    If you know or suspect that the compromised system contains sensitive data, please take these steps:

    • Do not attempt to investigate or remediate the compromise on your own
    • Instruct any users to stop work on the system immediately
    • Do not power down the machine
    • Remove the system from the network by unplugging the network cable or disconnecting from the wireless network
    • Report the incident using the instructions above

    In the case of a serious incident, please be aware that continued interaction with a compromised machine can severely affect later forensic analysis

    How do I report Computer or Network Misuse?

    A security incident may also refer to the inappropriate use of computers and the district network. Common violations and examples of misuse include:

    • Communications for commercial or political marketing purposes
    • Email spam
    • Copyright infringement allegations

    If the misuse in question originated from a district email address, network connection, or resides on an SMCISD website, email:

    abuse@smcisd.net

    For information about how to respond to online copyright infringement allegations, see the following list of resources:  The Digital Millennium Copyright ACT (DMCA) and Related Resources

    The preceding is based on UC Berkeley Information Security Office

Last Modified on July 23, 2019