Frequently Asked Questions
How do I download the SMCISD Mobile App?
Open your App Store or Google Play and enter “San Marcos CISD” in the search field. Click on install and then open once the App is done downloading. Windows phone users can access a mobile version of the app by going to smcisd.parentlink.net/m using their phone’s web browser.
How do I register to receive a Username and Password?
Usernames and passwords are only for SMCISD parents or guardians of district students. Community members are not required to have login credentials as you will not need access to student information.
How do I log into the San Marcos CISD Mobile App?
Parents/Guardians are able to login into the SMCISD Mobile App with their Home Access Center (HAC) credentials. If you do not have login information for HAC, please visit the Home Access Center page and request a new account. Questions regarding Home Access Center accounts should be directed to your child's campus.
What information will I be able to see relating to my child or children?
By logging into the App, you will see information regarding your student’s grades, classes, missing assignments, attendance and cafeteria balance. If a family has more than one student in SMCISD schools your login will give you access to each student individually. If you are unable to see each student account, contact the campus registrar for additional help.
I am a student, can I log in and see my information or is this only for my parents?
Yes. Secondary students are able to login into the SMCISD Mobile App with their Home Access Center (HAC) credentials. If you do not have login information for HAC, please visit with your campus ILS or Librarian for account information.
Customizing the App
How do I set my app preferences?
You can change the preferences for the mobile app using the Settings icon. These changes affect how information appears in the mobile app.
Select your schools
- To select your district and schools to include in your app, select Follow organizations.
- Select the schools to include.
- Save your changes.
How do I set alerts in the app?
You can set your notification preferences immediately after logging in, or anytime through Settings.
- To select the alerts to receive on your app, select Configure alerts.
- Select the alerts you want to receive.
- The following options are automatically set to On, but you can change the setting. Turn on or off any push alerts including:
- Missing assignments
- Class grade drop
- Low assignment score
- Class grade updates
- Assignment grades
- Cafeteria balances
- For any balance or grade alerts, set the threshold amount for the alert. For example, for lunch balance, you can set the dollar amount to $10, if you want to receive an alert when the balance falls below that amount.
- Save your changes.
The app is not working correctly. What should I do?
If you’re using an Apple device:
1. Tap on the “Settings” icon.
2. Select “Reset app defaults.” (Note: This will reset all your settings, including your selected feeds.)
3. Hit “Reset.”
4. If that doesn’t work, you may need to uninstall the app and download it again.
If you’re using an Android device:
1. Exit the app and go to your phone settings.
2. Locate the application manager, and find the San Marcos CISD mobile app.
3. Tap on the icon.
4. On the next screen, hit “Clear data.”
5. If that doesn’t work, you may need to uninstall the app and download it again.
I’ve downloaded the app but I don’t remember my username and password. What should I do?
Use the Forgot My Username or Password link on the Home Access Center login page. If you still need help, contact your child’s school for login assistance.
I just created my new HAC account, or I updated my password and I can't sign into the app. What do I do?
Account information syncs to the app nightly. You should be able to sign into the app the next day.
What if I notice that my information (telephone number, address, etc.) is incorrect? Who can I contact to make the change?
If any of the information is incorrect, contact your child’s school and follow the school’s procedures for changing your contact information.
Why can I only view my information not my spouses?
When you login to the app you will see any guardians listed for each child, but you will only see detailed information for the parent who is logged in. If you and your spouse share a login username and password, then you will only see the parent whose account that login is associated with.
What information can I find on the App regarding transportation?
The RouteFinder icon will take you to the SMCISD RouteFinder website where you can find bus routes in the district. In order to access the Here Come the Bus App for SMCISD, you will have to download the app separately. Visit the SMCISD Transportation Department homepage for additional information.
If you have any other questions or concerns, please contact Andrew Fernandez, Executive Director of Communications and Community Relations, firstname.lastname@example.org, (512) 393-6768. Questions regarding Home Access Center accounts should be directed to your child's campus. Report any technical issues to email@example.com.